14-day money-back guarantee
You can get a full refund of any Pro payment, monthly or yearly, if you ask within 14 days of that payment. You don't need to give a reason. The refund goes back to the card or account you paid with, normally within 5 to 10 working days depending on your bank.
Credit packs
Credit packs are covered by the same 14 days. If you haven't used any of the pack's conversions, you get the full price back. If you've used some, we refund the unused part. Refunded conversions are removed from your account.
How to ask for a refund
- Reply to the receipt email from Paddle, or find your order at paddle.net and request a refund there; or
- email us at hanzalaphool@gmail.com from the address on your account, and we'll arrange it.
Our payments are processed by Paddle.com, our online reseller and Merchant of Record, so the refund itself is issued by Paddle.
After 14 days
Payments older than 14 days aren't normally refunded, but you can cancel any time so you're not charged again. If something went wrong on our side, such as the service being unavailable for a long time, write to us and we'll put it right.
Cancelling
Open the Account page, choose Manage billing and cancel. No further payments are taken, and Pro stays on until the end of the period you already paid for. If you also ask for a refund of the latest payment, Pro ends when the refund is made.
Your legal rights
This policy adds to your rights under consumer law; it doesn't replace them.