1. The service
FileForge (“we”, “us”) is run by Hanzala Rasool. It converts files from one format to another through this website and an API. We may add, change or remove formats and features at any time.
2. Accounts
You can use the converter without an account. If you create one, give a real email address, keep your password and API keys secret, and tell us if you think someone else is using them. You are responsible for what happens under your account. You must be at least 13 years old, and old enough to agree to these terms where you live.
3. Your content
You keep all rights to the files you upload and the files we produce. You give us only the permission we need to store, process and return them to you for the conversion you asked for, for as long as they are kept (24 hours). You confirm that you have the right to upload each file and to have it converted.
4. Acceptable use
Don't use FileForge to:
- process content that is illegal, including child sexual abuse material, which we report to the authorities;
- infringe anyone's copyright, trademarks, privacy or other rights;
- distribute malware, or upload files designed to attack or crash our systems;
- import from links you aren't allowed to access, or point imports or webhooks at systems to probe or attack them;
- get around the daily limits, for example by rotating accounts or IP addresses, or overload the service with automated traffic outside the API;
- resell the service or present it as your own without our written permission.
We may remove files and suspend or close accounts that break these rules, without notice when needed to protect the service or others.
5. API
API use counts towards your account's daily limit and is rate limited. Handle errors and retries gracefully, verify webhook signatures, and don't share API keys. We may revoke keys that are abused or leaked.
6. Limits
Without an account you get 10 conversions a day and a free account gets 50, with files up to 100 MB. Pro gets 1,000 conversions a day with files up to 200 MB. Your current limits are shown on the Account page. Limits reset at midnight UTC and may change. Files and results are deleted after 24 hours, so download what you need.
7. Pro, credit packs and payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy Pro, you also agree to Paddle's buyer terms.
- Subscription. Pro is billed monthly or yearly, in advance, at the price shown at checkout. Depending on where you live, sales tax or VAT is either included in that price or added at checkout; the checkout shows the total before you pay. It renews automatically until you cancel.
- Credit packs. A credit pack is a one-time payment for a number of conversions. Credits are used only after your free daily conversions, are returned if a conversion fails, don't expire while your account exists, and can't be transferred or exchanged for cash. Deleting your account deletes unused credits.
- Cancelling. Cancel any time under Manage billing on the Account page. No further payments are taken, and Pro stays on until the end of the period you already paid for.
- Refunds. You can get a full refund of any payment within 14 days, as described in our refund policy. This doesn't affect your rights under consumer law.
- Price changes. We'll email you at least 30 days before a new price applies to your subscription, so you can cancel first if you prefer.
- Failed payments. If a renewal can't be charged, Paddle retries for a while. If it still fails, the subscription ends and your account returns to the free limits.
8. No warranty
The service is provided “as is” and “as available”. Converting between formats can change layout, quality or content, and some files can't be converted at all. Always check the result before relying on it, and keep your originals: we are not a backup or storage service.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost data, lost profits, or anything caused by a conversion result. Our total liability for any claim is limited to the amount you paid us in the 12 months before it (which for free use is zero). Nothing in these terms limits liability that the law does not allow us to limit.
10. Ending
You can stop using FileForge and delete your account at any time from the Account page; deleting it also cancels a Pro subscription. We may suspend or end access if you break these terms, or stop offering the service with reasonable notice to account holders.
11. Law and changes
These terms are governed by the laws of Pakistan, and disputes go to its courts, unless the consumer law where you live gives you the right to use your local courts. We may update these terms; we'll change the date above and, for material changes, email account holders in advance. Questions: hanzalaphool@gmail.com.